Shipping, Exchanges, and Return Policies

Shipping, Exchanges, Returns & Refunds

Free standard shipping on orders of $200 or more. Orders ship from our Raleigh or Greensboro, North Carolina stores. Full-price returns are accepted within 14 days of delivery. Sale items are final sale unless otherwise noted.

Shipping

  • Free standard shipping on purchases of $200 or more.
  • Orders under $200 incur a flat-rate shipping fee.
  • Orders are typically shipped within 1–2 business days of being placed.
  • During weekends, holidays, or other extenuating circumstances, orders may take up to 3 business days to ship.
  • Orders may ship from either our Raleigh or Greensboro, North Carolina locations depending on inventory availability.
  • We ship using USPS or UPS based on destination and carrier efficiency.
  • Tracking is provided when your order is confirmed.
  • Expedited shipping may be available upon request, with additional carrier-based fees.
  • If an item ordered is no longer available, you will be notified promptly and a full refund will be issued.

Exchanges

  • We are unable to process direct exchanges or size swaps online.
  • To change sizes or items, please return the original purchase and place a new order.
  • Once the original item is received and inspected, the original purchase price minus applicable shipping costs will be refunded.

Returns

  • Returns on full-price items are accepted within 14 days of delivery.
  • Items must be new, unworn, and in original condition.
  • Items returned after 14 days will not be accepted.
  • Sale items are final sale unless otherwise noted.
  • Use the prepaid return label included with your order, include the original packing slip, and drop off the package with the listed carrier.
  • A return shipping fee may be deducted from the refund when using the prepaid return label.
  • Eligible items may also be returned in person at either store location to avoid the return shipping fee.

Refunds

  • Refunds are issued to the original form of payment once the item has been received and inspected.
  • Refunds are available only for eligible full-price items.
  • Once processed, refunds may take 3–5 business days to appear, depending on your bank or card issuer.

FAQ

Are sale items returnable?
Sale items are final sale unless otherwise noted.

How long do I have to return a full-price item?
Returns on full-price items are accepted within 14 days of delivery.

How long do refunds take?
Refunds are processed after receipt and inspection and may take 3–5 business days to appear depending on your bank or card issuer.

Do you offer online exchanges?
We are unable to process direct exchanges online. Please return the original purchase and place a new order.

Questions

For questions regarding shipping, returns, or exchanges, please contact us.

Phone, Raleigh location: 919-821-1556
Email: Info@mainandtaylorshoes.com