Shipping, Returns, & Exchanges

Online and in-store purchases follow different return deadlines

Online Returns

Eligible non-sale merchandise purchased online qualifies for a refund of the full merchandise purchase price to the original payment method if Main & Taylor receives it within 10 calendar days after it is delivered or picked up. No return request is required but please include the packing slip with your return.

Return the item in person to our Raleigh or Greensboro store, or use the prepaid return label included with your qualifying order. A $10 return-shipping fee is deducted only when our prepaid label is used.

The original $12 standard shipping charge on orders below $200 is nonrefundable. Standard shipping is free on orders of $200 or more. 

For another size or style, return the eligible original item for a refund and place a new order.

In-Store Returns

Eligible full price merchandise purchased in the stores can be returned to the store up to 7 days for a full refund.  We offer a store credit or exchange if merchandise is returned 8 - 14 days after purchase.  Store credits do not have an expiration date.

Items ineligible for return include sale merchandise, evening bags, jewelry, socks, hosiery and other specialty items as indicated in store.

Return Condition

Items must be new and unworn, tried on indoors only, and returned in their original packaging with all tags and included accessories. Returns are inspected before approval. Sale items are not eligible for a refund, exchange, or store credit.

Refunds

Approved refunds are issued to the original payment method within five business days of receiving online returns.  In-store refunds are issued immediately upon receipt.  Your bank or card issuer may require additional time to post the refund.

Damaged, Defective, or Incorrect Items

Email info@mainandtaylorshoes.com promptly with your order number and photos. We will provide return shipping at no cost, waive the $10 deduction, and offer a replacement when available or a refund. Applicable original shipping is also refunded when the error is ours.

Shipping, return, exchange, and store-credit information for Main & Taylor Shoes. Shipping charges and available methods are shown during checkout.

At A Glance

Shipping

Free standard shipping on orders of $200 or more. Orders under $200 pay a flat rate of $12.

Online Returns

Eligible non-sale online merchandise must be physically received by Main & Taylor within 10 calendar days after delivery or pickup to qualify for a refund.

In-Store Returns

Eligible in-store purchases may be returned for a refund within 7 days, or exchanged for store credit within 14 days.

Sale Merchandise

Sale merchandise is final sale unless the product page or current policy states otherwise.

Shipping

Free standard shipping on purchases of $200 or more. Orders under $200 incur a $12 flat-rate shipping fee.

Orders are typically shipped within 1–2 business days of being placed. During weekends, holidays, or other extenuating circumstances, orders may take up to 3 business days to ship.

Orders may ship from either our Raleigh or Greensboro, North Carolina locations depending on inventory availability. We ship using USPS or UPS based on destination and carrier efficiency. Tracking is provided when your order is confirmed. Expedited shipping may be available upon request, with additional carrier-based fees.

If an item ordered is no longer available, you will be notified promptly and a full refund will be issued.

Exchanges

We are unable to process direct exchanges or size swaps online. To change sizes or items, please return the original purchase and place a new order. Once the original item is received and inspected, the original purchase price minus applicable shipping costs will be refunded.

Online Returns

Eligible non-sale online merchandise must be physically received by Main & Taylor within 10 calendar days after delivery or pickup to qualify for a refund, provided the merchandise meets the condition and process requirements below.

Shoes should be tried on indoors on a clean surface. Merchandise, shoe boxes, and original packaging should be returned in their original condition.

In-Store Returns, Exchanges & Credit

Eligible in-store purchases may be returned for a refund within 7 days, or exchanged or returned for store credit within 14 days. Online and in-store timeframes are not identical—please check which applies to your purchase.

Sale Merchandise

Sale merchandise is final sale unless the product page, receipt, or current policy clearly states otherwise.

Damaged, Incorrect, Or Missing Items

Contact Main & Taylor promptly if an order arrives damaged, incorrect, or incomplete. Include the order number, item, and clear photographs when relevant so the team can review the issue.

Store Pickup

Raleigh pickup applies only when it is offered at checkout and you have received a ready notification. For Greensboro, please call the store to coordinate. Pickup does not confirm an item is ready until the store sends confirmation.

Questions?

Contact Us · Raleigh Store · Greensboro Store