Shipping, Exchanges, and Return Policies

Shipping

Free standard shipping on $200+. Orders ship from our North Carolina stores. Full-price returns within 14 days; sale items are final sale.

Family-owned for over 30 years, with orders packed and shipped by our in-store team in Raleigh and Greensboro, North Carolina.

Delivery Time

  • Orders are typically shipped within 1 business day of being placed
  • In some cases—such as weekends, holidays, or other extenuating circumstances—orders may take up to 3 business days to ship
  • Orders may ship from either our Raleigh or Greensboro, North Carolina locations depending on inventory availability

Carrier

  • We typically ship via USPS, unless a delivery issue requires an alternate carrier
  • We may ship using USPS or UPS, based on destination and carrier efficiency
  • If an item ordered is no longer available, you will be notified promptly and a full refund will be issued

Rates

  • Free standard shipping on purchases of $200+
  • Orders under $200 incur a $12 flat-rate shipping fee (shipping fees are non-refundable)

Expedited Shipping

  • Expedited shipping is available upon request
  • Additional fees apply based on carrier pricing

Tracking

  • Tracking numbers are provided when order is confirmed
  • Tracking numbers are also available upon request

Exchanges

  • We are unable to process direct exchanges or size swaps online

Size or Item Changes

  • To change sizes or items, please return the original purchase and place a new order
  • Once the original item is received, the original purchase price will be refunded

Returns

  • Returns on full-price items are accepted within 14 days of delivery
Return Eligibility
  • Items must be new, unworn, and in original condition
  • Items returned after 14 days will not be accepted
  • Sale items are final sale, unless otherwise noted

How to Return by Mail

  • Use the pre-paid, peelable return label included with your order
  • Include the original packing slip
  • Drop off at any U.S. Post Office

Return Fee

  • A $10 return shipping fee will be deducted when using the pre-paid label
  • Customers may return eligible items in person at either store location to avoid the return shipping fee

Refunds

Refund Timing

  • Refunds are issued to the original form of payment once the item has been received and inspected
  • Refunds are available only for full-price items
  • Refunds are available up to 14 days after purchase
  • Once processed, refunds may take 3–5 business days to appear, depending on your bank or card issuer

International Orders: We are currently unable to process international orders.


FAQ

Are sale items returnable?
Sale items are final sale, unless otherwise noted.
How long do I have to return a full-price item?
Returns on full-price items are accepted within 14 days of delivery.
How long do refunds take?
Refunds are processed after receipt and inspection, and may take 3–5 business days to appear depending on your bank or card issuer.
Do you offer exchanges for size swaps?
We are unable to process direct exchanges online; please return the original purchase and place a new order.
Where does my order ship from and can I get my tracking number?
Orders may ship from our Raleigh or Greensboro, North Carolina locations. Tracking is provided when your order is confirmed and is also available upon request.

Questions

Phone (Raleigh Location)
919-821-1556
Email
info@mainandtaylorshoes.com